AT

Privacy Policy

Last updated: February 2026

1. Information We Collect

We collect information you provide during registration and use of our platform, including: name, email address, phone number, company name, ABN, shipping addresses, and order history. We also collect technical data such as IP addresses, browser type, and usage patterns.

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Communicate about your orders and account
  • Provide customer support
  • Improve our platform and services
  • Comply with legal and regulatory requirements
  • Send relevant updates about our services (with your consent)

3. Information Sharing

We may share your information with: shipping and logistics providers to fulfil orders, payment processors for transaction handling, and Chinese suppliers as needed for order processing. We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All data transmissions are encrypted using industry-standard protocols.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce agreements.

6. Your Rights

Under the Australian Privacy Act 1988, you have the right to access, correct, and request deletion of your personal information. To exercise these rights, contact us at the address below.

7. Cookies

We use essential cookies for authentication and session management. We may also use analytics cookies to understand how our platform is used. You can control cookie settings through your browser.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email or platform notification.

9. Contact

For privacy-related enquiries, contact us at [email protected].