Refund & Returns Policy

1. Overview

Axiom Trade is committed to ensuring customer satisfaction. This policy outlines the conditions under which refunds and returns may be processed for goods sourced through our platform.

2. Quality Inspection

All goods undergo quality inspection before shipping from China. Inspection reports and photos are provided to buyers for approval before dispatch. Once goods are approved for shipping, the buyer accepts the quality of goods as inspected.

3. Damaged Goods

If goods arrive damaged due to shipping, the buyer must:

• Document the damage with clear photographs
• Notify Axiom Trade within 48 hours of delivery
• Retain all packaging materials for inspection
• Not dispose of or use damaged goods before resolution

We will coordinate with the shipping provider to process an insurance claim and arrange replacement or refund as appropriate.

4. Defective Goods

If goods are found to be defective beyond what was identified during pre-shipment inspection, the buyer should contact us with documentation. We will work with the supplier to negotiate a resolution, which may include partial refund, replacement, or credit on a future order.

5. Order Cancellation

Cancellation terms depend on the order stage:

• Before production: Full refund of deposit minus any non-recoverable costs (e.g., custom tooling).
• During production: Partial refund based on production stage and materials already consumed.
• After shipping: No cancellation possible. Standard return policy applies.

6. Returns

Due to the nature of international trade, returns to China are generally not practical. In cases where returns are warranted, the buyer is responsible for return shipping costs unless the defect is clearly attributable to the supplier.

7. Refund Processing

Approved refunds will be processed within 14 business days via bank transfer to the original payment account. Refund amounts are calculated in AUD based on the original invoice amount.

8. Disputes

If you are not satisfied with the resolution of a refund or return request, you may escalate the matter by contacting our management team at [email protected]. We are committed to fair and transparent dispute resolution.

9. Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. If goods fail to meet a consumer guarantee, you may be entitled to remedies regardless of this policy.